Applicability: All Users, Students, Parents/Guardians, Academic Tutors, and Visitors accessing aakadimia.com and related subdomains.

1. Terms of Use & User Account Security

By accessing, browsing, registering an account, or purchasing any educational course or service on aakadimia.com, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

1.1 Eligibility & Account Creation

   Age Requirement: Students under 18 years of age must have explicit authorization from a parent or legal guardian to register and complete payments.

   Accuracy of Information: Users must provide true, complete, and updated registration data, including full names, valid email addresses, and phone numbers.

  Account Security: Account credentials (passwords, login OTPs) are strictly non-transferable. Sharing account credentials with non-registered individuals is prohibited and leads to immediate account termination.

2. Code of Student Conduct & Acceptable Use

Aakadimia maintains a respectful, safe, and academically rigorous environment across all live interactive classrooms, community groups, and practical virtual lab environments.

2.1 Strictly Prohibited Student Behaviors

Users are strictly prohibited from engaging in any of the following activities on the platform:

   Academic Malpractice & Plagiarism: Submitting fraudulent work, using unauthorized AI tools during live evaluations, or altering certified examiner feedback.

   Classroom Disruption & Harassment: Bullying, hate speech, vulgarity, or sexual harassment directed at instructors, senior examiners, support agents, or fellow students.

   Unpermitted Recording & Intellectual Property Theft: Recording, screen-capturing, downloading, or redistributing live class streams, practical lab files, or instructor slides outside aakadimia.com without written permission.

   Off-Platform Payment Solicitation: Attempting to arrange private offline tutoring or sending direct payments to Aakadimia instructors outside official platform channels.

   Cyber Abuse & Hacking: Transmitting malware, attempting unauthorized system access, or overloading practical virtual lab servers.

3. Comprehensive Refund & Cancellation Policy

Because Aakadimia delivers live interactive instruction from 15+ year senior examiners and provisions individual practical virtual lab environments, refunds are strictly governed by transparent, clear rules.

┌─────────────────────────────────────────────────────────────────────────────┐

│ AAKADIMIA REFUND STANDARD MATRIX │

├───────────────────┬─────────────────────────────────────────────────────────┤

│ Course Type │ Refund Eligibility Criteria │

├───────────────────┼─────────────────────────────────────────────────────────┤

│ Live Exam Prep │ Full refund available if requested within 48 hours of │

│ (IELTS/WAEC/GCE) │ enrollment AND before attending the 2nd live class. │

├───────────────────┼─────────────────────────────────────────────────────────┤

│ IT Certifications │ Partial refund (minus a 15% practical lab setup fee) │

│ (CompTIA/AWS/Cisco)│ available within 7 days if labs are unused. │

├───────────────────┼─────────────────────────────────────────────────────────┤

│ Missed Live │ Non-refundable. Full access to low-data recordings and │

│ Sessions │ instructor notes is provided instead. │

├───────────────────┼─────────────────────────────────────────────────────────┤

│ Code of Conduct │ Strictly non-refundable if account is terminated due to │

│ Violations │ academic malpractice, fraud, or harassment. │

└───────────────────┴─────────────────────────────────────────────────────────┘

3.1 Non-Refundable Conditions

Refunds will NOT be issued under the following circumstances:

   Change of mind after attending 2 or more live classes.

   Failure to pass an official external examination (e.g., official IELTS test or AWS certification exam). Aakadimia provides examiner guidance and lab tools, but final exam scores depend on individual effort.

   Personal internet outages, local power blackouts, or failure to meet hardware requirements (students are provided low-data recordings as a backup).

   Accounts suspended or terminated due to policy violations.

4. Student Complaints & Grievance Procedures

Aakadimia provides a fair, transparent procedure to resolve student concerns regarding teaching quality, billing errors, or technical bugs.

 1. Step 1: Ticket Submission

   Formally log your issue

   Submit a written complaint to info@aakadimia.com or through the platform's Help Center within 7 days of the incident. Include your Student ID, Course Title, and relevant proof (screenshots, receipts, or session logs).

 2. Step 2: Investigation (48-72 Hours)

   Internal review & instructor inquiry

   The Academic Operations Lead reviews class logs, live session recordings, and tutor communication notes.

 3. Step 3: Proposed Resolution

   Actionable resolution

   Within 5 business days, Aakadimia issues a formal written response offering one of the following remedies:

     A replacement live session or transfer to a different examiner's batch.

     Extended access to practical lab environments.

     An approved partial/full monetary refund or platform course credit.

 4. Step 4: Formal Appeal (Optional)

   Final review by Bongalo 24 Co Ltd

   If unsatisfied, the student may appeal within 3 days to appeals@aakadimia.com for a final executive review by parent entity Bongalo 24 Co Ltd. The executive decision is final.

5. Account Suspension, Freeze & Termination

Aakadimia reserves the right to temporarily freeze or permanently terminate website access without prior notice under these conditions:

   Immediate Permanent Ban (No Refund): Fraudulent Mobile Money/credit card transactions, fake KYC details, harassment of tutors/students, or sharing paid course access on public file-sharing platforms.

  Temporary Suspension (Under Review): Repeated unresolved student complaints, billing discrepancies, or minor classroom disruptions.

   Non-Payment Freeze: Failure to complete agreed Mobile Money installment payments within 7 days of the due date suspends access to live classes and virtual labs until settled.

6. Website Legal Protection & Liability Disclaimers

6.1 Intellectual Property & Platform Ownership

All platform software code, website designs, video lessons, lab architectures, logo designs, and course documentation hosted on aakadimia.com are the exclusive intellectual property of Bongalo 24 Co Ltd. Unauthorized copying, scraping, or distribution is legally actionable.

6.2 Service Availability & Force Majeure

While Aakadimia optimizes platform uptime for African bandwidth conditions, we are not liable for website downtime, streaming lags, or practical lab outages caused by regional telecommunications failures, undersea cable cuts, national power blackouts, or government internet restrictions.

6.3 Limitation of Liability

To the maximum extent permitted by law, Aakadimia and Bongalo 24 Co Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from platform use. Our maximum cumulative monetary liability for any claim shall not exceed the total course fee paid by the student in the preceding 3 months.

6.4 Governing Law

These Terms are governed by the commercial laws applicable to Bongalo 24 Co Ltd's jurisdiction of incorporation. Unresolved disputes shall be submitted to binding commercial arbitration prior to any court litigation.